Payment & Returns Policy

How to Order

Simply browse our products, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your delivery details and complete your order.

We accept the following payment methods:

  • Credit Card (Visa & MasterCard)
  • Bank Transfer

If you require assistance, you can contact us via our website or place your order over the phone.

Payment & Currency

All prices listed on our website are in Australian Dollars (AUD). Payments are securely processed through trusted payment gateways.

Payment Security

We use secure encryption technology to protect your payment details during transactions. While we take all reasonable steps to ensure security, no online system is completely risk-free.

Shipping Policy

  • Orders are processed within 1–2 business days
  • Delivery timelines vary depending on location( around 7-14 days}
  • A standard delivery charge of $50 applies (unless otherwise stated)
  • Delays may occur due to external factors beyond our control

Return & Refund Policy (Damage Only)

At Samaria Aus Pty Ltd, we ensure all products are carefully checked before dispatch. However, if an issue occurs:

Eligibility for Returns

  • Returns are accepted only for damaged or defective items
  • Damage must be reported within 2 days of delivery
  • Claims after 2 days will not be accepted

Proof Required

Customers must provide:

  • Photos or videos of the damaged item
  • Packaging condition (if applicable)

Non-Returnable Situations

  • Change of mind
  • Incorrect product selection
  • Used or installed products
  • Products without proof of damage

Refund / Replacement Process

  • Once the issue is verified, we will offer a replacement or refund
  • Refunds will be processed to the original payment method
  • Processing time may vary depending on the case

Damaged Goods on Delivery

Please inspect your order upon delivery:

  • If damage is visible, do not accept the delivery
  • If unsure, mark as “Possible Damage” when signing
  • Contact us immediately for support

Faulty Products

If a product appears faulty:

  • Report within 2 days
  • We may guide troubleshooting first
  • If needed, the product will be assessed under warranty

Order Cancellation

  • Orders can be cancelled within 24 hours of purchase
  • Orders cannot be cancelled once dispatched

Need Help?

If you have any questions regarding orders, shipping, or returns, please contact us through our website.